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I share this sentiment as well. Our institution (large) has the standard requirement of SSL for both IMAP and POP. I had hoped I could find a workaround by forwarding it out to a free service, then learned that there aren't ones which don't require SSL as well. So, what means... no incoming email...

When you are managing tickets, there is an option to send a message, which shows up as a comment, but it looks like it sends an email as well as you can cc people, etc. I see that it shows up as a comment, but no email ever goes out. There is also no email sent to users when a comment has been added...

I am trying to rebuild my server, and not sure how long it will take, so I want to install SmarterMail 5.0 on a windows vista machine I have while my server is down. Using IIS 7.0 is a little different, but I got my web server running; now I have SmarterMail installed, and running… sort of, I can access...

I am using GMAIL for my mail server for both incoming and outgoing. But I am running into issue in its set up in SmartTicket. If any one has been able to specify the port to use for the INCOMING and OUTGOING mail, please let me know what you did.