Forums & Blog

Hi Forum! I was hopeing somebody could give me some advice on Live Chat notifications? When working I have this habit of closing all windows and only having open the programs I'm working on at that time - hence my problem, I have this habit of closing Firefox and closing any way of knowing that I...

I've tried everything I can think of. the management app is able to connect to my smtp server, and I've tried to hit it by name, and ip, with and without credentials. I've setup my smtp settings in the brand and in the departments. However, no mail seems to be flowing from my site. In the...

Hello! I've set for a particular Department to auto-close tickets in 1 hour and also ticked flag "Send notification to customer when Ticket is auto-closed". Messages from Waiting queue correcly moved to Closed one, but no e-mail has been sent. AutoClose email template seems to be Ok and...

Dear, Often created a ticket for a client or to himself and the client does not answer the ticket, the system, the customer simply replies by e-mail. Is there a way to set to arrive when the response to email the SmarterTrack read the e-mail and play in the system?