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  • Re: Allow manual assignment of more than one agent to a ticket

    TechGuru: Hello, In the real world, sometimes more than one agent is assigned a task . . . perhaps a task that required a team effort. I am not asking to change the way SmarterTicket auto-assigns tickets but rather to enable the ability for an Agent to add additional Agents onto an existing ticket. This...
    Posted to Forum by carldebilly on 03-28-2007
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