Forums & Blog

TechGuru: Hello, In the real world, sometimes more than one agent is assigned a task . . . perhaps a task that required a team effort. I am not asking to change the way SmarterTicket auto-assigns tickets but rather to enable the ability for an Agent to add additional Agents onto an existing ticket. This...

Hi Paul, No, I did'nt received anything. I already have a 5 seats version who is working very great, but as you, we can't buy a bigger licence because there's not enough features for us. Having a way to retrieve others tickets for the same user is something very important to us. It's only missing in...

Hi Carl, I think these are all great feature requests did you get any feed back about inclusing in a later release? We use this for software support and so far its really useful but we need some of that you have asked for before we comit to an unlimited seat product.

Here's my feature requests for SmarterTickets : Rules that allow to route tickets based on determinated condition (subject, destination email, specific headers, etc...) CRM-like features: Be able to see others tickets for the same email (with status... closed, opened, etc... quick stats) - a notification...