Forums & Blog

TechGuru: Hello, In the real world, sometimes more than one agent is assigned a task . . . perhaps a task that required a team effort. I am not asking to change the way SmarterTicket auto-assigns tickets but rather to enable the ability for an Agent to add additional Agents onto an existing ticket. This...

Here's my feature requests for SmarterTickets : Rules that allow to route tickets based on determinated condition (subject, destination email, specific headers, etc...) CRM-like features: Be able to see others tickets for the same email (with status... closed, opened, etc... quick stats) - a notification...