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I've just recently upgraded to SmaterStats 4 Professional Edition and I'm receiving the following error when adding a new site: When clicking on the 'browse' button to locate where IIS logs are located, the pop-up window lists the following error: Server Error in '/' Application...

I recently just upgraded to the latest version smarterstats (3.3.2950) as it stopped importing files, and that fixed the issue in the past. Now when it imports files, approx. 90% of the lines that are importing are bad lines so it there are 100,000 lines being imported, only 7,000 are valid and the rest...

I am currenty tracking site stats with WebTrends Analytics as well as SmarterStats on a single website. I have noticed the statistics I am seeing between the two programs are very different. Has anyone else seen this issue before between SmarterStats and any other program? Do you know what may be causing...

I am using SmarterStats 3.3.2761. I created a My customer Report and set the mail report which is mailled to me daily. (the language is zh-TW). However, I got a mail as below. ?????? Site Name : MasterWeb Date Range : 2007/10/1 to 2007/10/1 All of the Chinese characters are changed to "?".

Hi, I have a site which has an index.asp page with lots of sub-sections listed by querytring id. I want to see the top paths that people take by sub-section, but my top paths report only shows index.asp. Does anyone know of a way to display the top sub-section paths using the querystring? I am running...

Hi, we have a problem with the importing of the logfiles. If i check the status under / manage sites / site information, i see that smarterstats trys to import a logfile but the imported lines are not increasing. I ran the diagnostic tool with errors: Could not perform remote diagnostics on server localhost...

Hello All, I've pulled two reports for the same date range. 10-1-06 - 12-20-06. They are the Monthly Visitors and Monthly Visit Length reports. Each has an item called Visits. The total Visits on Monthly Visitors for November is: 2267. For November on Monthly Visit Length, it's: 2106. There's similar...

I have a client running a report using SmarterStats Enterprise Edition 3.1.2181. They are trying to pull traffic through the Report Items -> Traffic -> "Monthly Totals" report. When they use a date range of 11/1/2006 - 11/31/2006, they get a single bar for "Oct 2006" but it appears the traffic...