Forums & Blog

Hi! We are (still) using SM 5.5.3362. We have troubles with Contact Categories with " ÖÄÜöäü ..." (non-ASCII) in it. Categories with these characters in the name are always filled with all contacts although these categories aren't selected. Is this bug fixed...

Hi All, Since upgrading to version 5.1.3666, our IIS log files don't appear to be getting deleted after the set time. I have it set to remove them after 3 days but they are still there after 6. Before the update it was working perfectly. Anyone else noticed this or got any ideas? Many thanks, Andy

Track Enterprise 4.6 Roles > Agent > Options > Tickets Set Tickets option to "Custom" and de-select the "Mark as Deleted" option. Now in the Agent's Workspace if they do an Advanced Search for a specific ticket, the ticket preview does not load. Only the subject. If you...

Hi! It seems that our mail sever send spam and we can't do anything to stop it! Or can we? The way this is working as I see it. A foreign smtp server send a mail to a recipient on our mail server. The mail server accept it. When our mail server shall deliver the mail it has more recipients in it...

Hi Andrew Thanks for this, we still have a bug that prevents us using the application which we were forced into buying. Administrators should be aware that when running version three you used to download the latest build and run a repair to effect an upgrade, When getting the latest build the distinction...

We have multiple sites, some with traffic generating log files in excess of 20GB. I keep seeing this System.ArgumentNullException: Value cannot be null. Parameter name: entry at SmarterTools.Compression.Zip.ZipFile.GetInputStream(ZipEntry entry) at SStatSvc.Stats.ActivityStatsItem.Load(DateTime Day)...

We use SmarterTrack v3.6.3309 and have this problem: If a ticket answer was created, an attachment was uploaded (at first) and then the time until the ticket was ready for send is longer than ca. 30 minutes, no ticket answer is outgoing from SmarterTrack. Reason: The attachment is saved in the temp directory...

Hi, I have a big problem with the SmarterTrack, It are run in a windows server and the SQL in another server, but if the server that the SmarterTrak run are restarted my license bak to free, the emails dont are downloaded and nothing work. The emails are in a folder: "App_Data/Spool/IN-1" and...

Hello, On 2 separate server / SmarterMail installations, I have been able to reproduce the following "bug" on multiple remote computers. While at the login screen, Clicking the "Help" icon does nothing. I have added the site to the Trusted Site's list in IE (7). Restarted the...

So in smartertools infinite wisdom, the problem MUST be blackberry -couldn't be something that THEY are doing or something they aren't compensating for. I'm disgusted. I had the issue happening to a few users since we upgraded in August '08 and ST told me to 'upgrade' to the latest...