Forums & Blog

Hi- When an email to a mailing list from an unathenticated or non-moderator user, the sender receives a message with the following in the subject line: Failed to post to the "listname@domain.com" list I'd like to be able to turn off this autoresponder. Does anyone know of a way to do this...

Test messages sent from outside addresses like gmail, and hotmail never recieve the autoresponder message. addresses at other domains setup on the same smartermail server do recieve an autoresponder message when sending a message to address with autoresponder enabled. Limit response to once daily is...

After upgrading our SM from 3.x to 5.5 we dsicovered that the "Auto-Responder" in not showing in the settings for our users. I beleive I've checked and doubble check to see if there is some settings that need to be set to enable this but haven't been able to find it. I've installed...

I cannot find how to turn off the auto-responder setting for "responses to direct mail only". It seems that the default is that responses go only to direct mail. I want the response to go to email sent to my alias as well. Can this be done in the current version?

Hello Normal outgoing mail sends fine. However, since we upgraded to SM5 (I think thats when it started, only 2 users have mentioned it thus far and one said she had forgotten to tell me a couple of times) , when people use the auto responder for out of office emails they are bouncing back with. Could...

Hi A customer using our smartermail has following problem; He has one email account: info@example.com He uses a domain with several domain aliases, so info@example2.com and info@example3.com are all pointed to that one email account. On top of that, he setup a catch-all that, of course points to that...

Hello everyone, we have a big problem with smartermail and plesk and the autoresponder-feature in smartermail/plesk. we first thought that it is a plesk issue and talked to the team of swsoft, but they found out that it must be a smartermail issue after testing it. the corresponoding thread in the swsoft...

It appears that the SmarterMail Auto-Responder will respond to incoming mail placed in both the Inbox and the Junk E-Mail folder. I found the suggestion regarding the SPF check to be helpful. If that doesn't work for you, try setting your Low-, Mid-, and High-scoring spams to be permanently deleted...

I have a similar question/issue as you and Dv, but regarding greylisting. I have greylisting enabled for a domain or account. Someone greylist hasn't passed yet sends something that is delayed pending retry, but they will receive the autoresponse immediately. I say this is either a bug, or a feature...

The auto-responder within Smartermail is not available for users. It is enabled within the Administrative options; however, there is no tab for it for any user. I have checked and rechecked and disabled the restrictions and re-enabled them. It still does not appear.