Forums & Blog

We know many of you have been eagerly awaiting information on the New SmarterTicket, so let me catch you up on the progress. To start with, we changed the name to SmarterTrack . We felt the name change was necessary to encompass all the new features and advanced functionality which is going to be available...

TechGuru: Hello, In the real world, sometimes more than one agent is assigned a task . . . perhaps a task that required a team effort. I am not asking to change the way SmarterTicket auto-assigns tickets but rather to enable the ability for an Agent to add additional Agents onto an existing ticket. This...