Forums & Blog

Hello folks, We are an IT services provider, providing support to a number of clients. when my customers' agents go to transfer tickets, the transfer list includes my OTHER customers. This allows tickets to be transferred to the wrong people, wich, obviously is a HUGE problem. How can I stop that...

Hello, Please consider adding the ability to allow a new request to be auto-assigned to a specific agent. Scenario: It's 2am / after hours. The A/C unit in our Operations room is in failure and its monitoring system sends an email alert to our ST-monitored inbox. ST intercepts the email and generates...