Forums & Blog

Hello folks, We are an IT services provider, providing support to a number of clients. when my customers' agents go to transfer tickets, the transfer list includes my OTHER customers. This allows tickets to be transferred to the wrong people, wich, obviously is a HUGE problem. How can I stop that...

I just received a text message on my cell phone. No big deal, right? We each get perhaps a dozen or more text messages every day from family and friends about everything from one-line jokes to dinner plans. But this text message is special because it was sent to me by the SmarterTrack customer service...

Well, let’s start by saying that upon each upgrade and/or activation purchase an email is sent with instructions on activation. As you can see from Grady’s response above, this procedure is accessible through the customer portal. Oranuf – I know that you said you looked thoroughly, but consider that...

When trying to submit a new ticket; The log shows it imports the mail and deletes; but the ticket is no-where to be found? Anyone have this problem and if so how can i fix???? Server Windows 2008 Web Edition IIS 7

SmarterTools is proud to announce the release of the new SmarterTrack 3.x, which is replacing SmarterTicket. As of Monday April 28 th , 2008, SmarterTicket will become a legacy product for SmarterTools and will no longer be available for purchase. Moving from SmarterTicket to SmarterTrack is not considered...

I keep getting the runtime error: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine...

Twinbros - I am glad that you managed to resolve your issue. I know that when something is not working the way that you want or need it to that it can be frustrating and that makes it difficult to keep one's wits about you. Remember that our standard email and phone Technical Support Service operates...

SmarterTools is proud to announce the beginning of the Public BETA for SmarterTrack 3.x. The BETA will operate as an Enterprise Unlimited version for the duration of the BETA period—currently scheduled to conclude with the Final Production release. The BETA-test version is pre-set to expire on 4/30/2008...

Hi, Why its Taking much Time to recieve a mail from gmail, yahoo, rediffmail and hotmail. Please tell me the solution for this soon. Regards kalaiarasi

We know many of you have been eagerly awaiting information on the New SmarterTicket, so let me catch you up on the progress. To start with, we changed the name to SmarterTrack . We felt the name change was necessary to encompass all the new features and advanced functionality which is going to be available...