Forums & Blog

Hello, My company just installed SmarterTrack and I am trying to configure it so we can have a ticketing system in place. So far everything has been going well. There are a few changes I would like to see if are possible. 1: We have some priority customers that we need to take care of first before others...

I almost finished skinning my SmarterStrack installation by modifying a copy of the Horizon skin. However I want to remove some elements from the skin which I do not need. <table> <tr> <td class="CompanyLogo"> <asp:HyperLink runat="server" ID="LogoHyperlink"...

I am looking for someone to skin our SmarterTrack installation. When I refer to skin I mean a complete skin. Not simply altering the header/footer and a couple of CSS changes. The skin will fit in with our existing website design www.servertastic.com seemlessly. I will happily pay for this work if you...

We run SmarterTrack under a secure SSL. Since upgrading to 3.6.3217 whenever someone logs into the admin interface a non secure content warning is presented. I can not find anywhere what the non-secure content is. Is there a non-secure reference somewhere in the code?

I no longer wish to use the News and Announcements section within SmarterTrack. Is there a way to disable this from the admin interface?

Always that I enter in Portal of SmarterTrack is show to me the option to news users register in portal, but I always unchek the option Enable new user registration in Customer Portal. This option work per one day and the next day show to me checked the option Enable new user registration in Customer...

Hello Mikaels, I resolve my problem now. The solution was select the option Enable Page Pushing in agent settings. I'm wait that this help you! Have a nice day! Jeferson Raupp

Hello, I am using the trial version of SmarterTrack, and I was playing with custom fields. I have created a new Date and time custom field with the current date and time as default value, and added to the ticket template. Then I went to create a new ticket, but the date and time custom field appeared...

Hi Mikaels, My name is Jeferson and I have this problem too with my SmarterTrack, do you have the solution? Or do you know how I can resolve this problem?

Hi! I would like to use MySQL with Search definitions, but I only see "Database Query - SQL Server", which MS SQL. I tried it and it uses the MS SQL port not 3306 of MySQL. Will SmarterTrack support MySQL for custom searches in the future? Thanks, gbakonyi