Forums & Blog

Does anyone knows how to get the SMS notification to work ? Do you need your own SMS gateway ? What syntax to use for the phone number (overseas prefix...) ? Thanks for your help,

I created a system event that changes the status of all inbound tickets to a particular queue to "closed", the event fires (confirmed by adding a log action on the event), and by checking the details of the ticket created. The problem is the ticket status doesn't change to closed (even...

My appologies for the length of this, and it's no particular order.... Using the internal authentication provider, there should be an option to manually authorize new users after email validation (i.e. not a fully automated user account creation process in the case of a publicly accessible site for...

The variable #adminhyperlink# when used in the body of an email notification event takes me to the ticket but just the ticket sub-frame of the Management Interface. Once the ticket is responded to, like reply and close, I'm taken back to a blank screen, very annoying. I need to reaccess the interface...

Hello! I set Ticket Settings "Email Send Mode" to "Plain Text", but anyway the autoresponder sends HTML: [...] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary=----_SmarterMail_NextPart_6521400258406170 Date: Wed, 14 May 2008 16:29:29 +0200 Subject: re: [315-0FBDB3C9...