Forums & Blog

I completely agree with you. I was very dissapointed to learn from the SmarterTools sales team that there is indeed NO ability to migrate tickets and their conversation histories from SmarterTicket to SmarterTrack. Their reply was "You need to think of SmarterTrack as a completely separate product...

Hi We're in the midst of installing 3.1. We're unable to figure out how / if we can replicate the "Quick Links" fuctionality we have in SmarterTicket. We want this for our agents, not our users. If we're missing it, please point me in the right direction. If it isn't there,...

HI friendies, No is better if in the moment that the client enter in chat the operator that would go do the atendiment reeive a alert like a song or a pop-up in the Windows or something similar? What the attendant happens when leaves the SmarterTrack? He continue at receive tickets and no more receive...

Hello, I was very dissapointed to learn from your sales team that there is NO ability to migrate tickets, history, knowledge-base, etc. from SmarterTicket to SmarterTrack. He said "You need to think of SmarterTrack as a completely separate product then SmarterTicket. There is no upgrade path from...

Hello, I was very dissapointed to learn from your sales team that there is no ability to migrate tickets, history, knowledge-base, etc. from SmarterTicket to SmarterTrack. He said "You need to think of SmarterTrack as a completely separate product then SmarterTicket. There is no upgrade path from...