Forums & Blog

SmarterTools is proud to announce the release of the new SmarterTrack 3.x, which is replacing SmarterTicket. As of Monday April 28 th , 2008, SmarterTicket will become a legacy product for SmarterTools and will no longer be available for purchase. Moving from SmarterTicket to SmarterTrack is not considered...

In addition to the reply from the agent not being delivered to the customer's email when responding to a ticket from the Agents email client. http://www.smartertools.com/forums/t/18575.aspx When an agent responds to a ticket from the Smarter Track website and adds an attachment, the attchment is...

As usual, we do not give out specific release dates on new releases. That said, we are very, very close. It is reasonable to expect major news on this topic before the end of the month. In short--SmarterTrack is "on track" and well worth the wait.