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Hello, My company just installed SmarterTrack and I am trying to configure it so we can have a ticketing system in place. So far everything has been going well. There are a few changes I would like to see if are possible. 1: We have some priority customers that we need to take care of first before others...

Hello, I am using the trial version of SmarterTrack, and I was playing with custom fields. I have created a new Date and time custom field with the current date and time as default value, and added to the ticket template. Then I went to create a new ticket, but the date and time custom field appeared...

Hi! I would like to use MySQL with Search definitions, but I only see "Database Query - SQL Server", which MS SQL. I tried it and it uses the MS SQL port not 3306 of MySQL. Will SmarterTrack support MySQL for custom searches in the future? Thanks, gbakonyi

I share this sentiment as well. Our institution (large) has the standard requirement of SSL for both IMAP and POP. I had hoped I could find a workaround by forwarding it out to a free service, then learned that there aren't ones which don't require SSL as well. So, what means... no incoming email...

Does anyone knows how to get the SMS notification to work ? Do you need your own SMS gateway ? What syntax to use for the phone number (overseas prefix...) ? Thanks for your help,