Forums & Blog

Hi, We are trying to integrate our pre-existing Smarter Track system into a singular entity of which Smarter Track is just a piece. We have a .NET project with custom users/roles/etc. I have been trying to integrate a 'free' edition of Smarter Track so I don't mess up our live system. I've...

I share this sentiment as well. Our institution (large) has the standard requirement of SSL for both IMAP and POP. I had hoped I could find a workaround by forwarding it out to a free service, then learned that there aren't ones which don't require SSL as well. So, what means... no incoming email...

We are no longer able to open and reply to tickets that have nested reply histroy. It does not matter if we try on firefox or IE We have several tickets now that if we try and hit reply it hangs and we have to quit the browser and reopen it. This only started after the upgrade.

Since our own employees review our site daily and even hourly, it would be a great benefit to be able to filter the IP address of our offices, thereby keep them from showing in the WhosOn activity page.

Hi. I want to ask is that possible to set a auto reminder that will send to all agents? For example, when the ticket is idle more than 1 hour, then system will automatically trigger the reminder that will auto send to all agents. Thanks.

Does anyone knows how to get the SMS notification to work ? Do you need your own SMS gateway ? What syntax to use for the phone number (overseas prefix...) ? Thanks for your help,

As an end user, I have to email my self a ticket list - why can't I just see my ticket list online? Thanks for your hard work!

I created a system event that changes the status of all inbound tickets to a particular queue to "closed", the event fires (confirmed by adding a log action on the event), and by checking the details of the ticket created. The problem is the ticket status doesn't change to closed (even...

Nevermind. Problem was caused by having linkfreeze enabled on the site. Disabling this on the directory allowed the URLs to work.

Are there any pre-requisites for the KB SEO links to work? At present if I create a KB article the link does not work. It just hangs when clicked. Do I need to specify a custom 404?