Forums & Blog

Hi We're in the midst of installing 3.1. We're unable to figure out how / if we can replicate the "Quick Links" fuctionality we have in SmarterTicket. We want this for our agents, not our users. If we're missing it, please point me in the right direction. If it isn't there,...

HI friendies, No is better if in the moment that the client enter in chat the operator that would go do the atendiment reeive a alert like a song or a pop-up in the Windows or something similar? What the attendant happens when leaves the SmarterTrack? He continue at receive tickets and no more receive...