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HI friendies, No is better if in the moment that the client enter in chat the operator that would go do the atendiment reeive a alert like a song or a pop-up in the Windows or something similar? What the attendant happens when leaves the SmarterTrack? He continue at receive tickets and no more receive...

How or where is this enabled?

I keep getting the runtime error: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine...

The chat process needs to be significantly refined. Currently, when a visitor starts a chat session, the system immediately assigns the visitor to an available agent. It immediately displays the agents welcome message (eg: This is Kevin. How can I assist you). The problem is, I have not actually accepted...

Just installed the lastest build (3021). Since then, I can login, but I cannot get the Agent Interface option. This problem exists regardless of what account I use, include the admin account!

More of a "nit" than anything else. If you have a lot of tickets and you need to do cleanup, you can use the checkboxes to check multiple, then close them. However, a normal process would be to click the message row, so you can read the message, then click the checkbox if you will want perform...

Hi, ST: Just a quick note with Build 3003, the reply display popup window is not quite right. Appears to be a <BR> or something that cause a blank space between the button bar and the entry area. Just so you know... Any word on next build?

I have rolled back to build 2998 for the following reasons: 1. Anonymous users cannot add new tickets 2. Reply windows formatting issues 3. SQL Upgrade Script errors The major issue, in my opinion, is that no matter what I attempted, it was not possible to enter a new ticket at the portal unless you...

The option is shown on the portal, however, when you click on it nothing happens :(

Installed build 3009. Since that time, it is not possible for an anonymous user to start a ticket, even though the permissions for the departments are set to allow new tickets. The option for "Tickets" under the department appears to be implement in reverse of the option. If I am logged in...