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How or where is this enabled?

I keep getting the runtime error: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine...

In my auto responder the [#CLIENTEMAILCONTENTS#] tag does not include the body is there a way to include the body in the AutoResponder?

It would be great if i could paste/add a picture (for example a screenshot) inside a reply/message. Barry

Is there any way to change the subject of a ticket. If a user sends 'error message' or 'need help' as a subject i would like to change it. Barry

Can you tell me if SSL connection is available for SMTP and POP. This is especially important for businesses that are moving to Google's managed servers. All connections to Google require SSL. I see port numbers can be specified, but not SSL connection.

From the Agent Interface/Workspace, under 'My Tickets' is a 'New Ticket' menu item. Here you can create a new ticket, select the group/agent add custom fields, etc, just like an end-user would. HTH Chris

I have had no problems with doing so. I do however recommend using the manual installation. This way I'm certain that neither the DB or files are overwritten.

Logging into the Agent Interface, as well as many operations in the Agent Interface is causing the following error (extracted from error log) Unhandled error occurred. Offset and length were out of bounds for the array or count is greater than the number of elements from index to the end of the source...

SmarterTools is proud to announce the beginning of the Public BETA for SmarterTrack 3.x. The BETA will operate as an Enterprise Unlimited version for the duration of the BETA period—currently scheduled to conclude with the Final Production release. The BETA-test version is pre-set to expire on 4/30/2008...