Forums & Blog

SmarterTools is proud to announce the release of the new SmarterTrack 3.x, which is replacing SmarterTicket. As of Monday April 28 th , 2008, SmarterTicket will become a legacy product for SmarterTools and will no longer be available for purchase. Moving from SmarterTicket to SmarterTrack is not considered...

Is there a way in the new Smarter Mail version to send an email to an address and have that address tied to a queue in the system that will generate a ticket with the email information? This would be ideal for our environment. Thanks, Adam

We know many of you have been eagerly awaiting information on the New SmarterTicket, so let me catch you up on the progress. To start with, we changed the name to SmarterTrack . We felt the name change was necessary to encompass all the new features and advanced functionality which is going to be available...

Many have been asking about SmarterTicket 3.x for a while now, so I got ahold of a screen shot that I can post. Over the next few weeks, we'll be posting more information about it, including feature lists and more screen shots. I venture to say that Ticket 3.x is one of our most ambitious product...