Forums & Blog

Hello folks, We are an IT services provider, providing support to a number of clients. when my customers' agents go to transfer tickets, the transfer list includes my OTHER customers. This allows tickets to be transferred to the wrong people, wich, obviously is a HUGE problem. How can I stop that...

Hallo, i cannot Login to Smarterticket on http://195.137.213.112:9997/Login.aspx The Error Message shows: "Authentisierungsserver nicht erreichbar" I´ve got a 5 Agent Licence from SWSoft (PLESK) Any Idea?

I keep getting the following error. I have Godaddy Shared Hosting. In IIS is assign anonymous access and application to folder. It still gives error!!! Is there something I am missing?? Please help!! I also tried the SmarTrack, which I rather use and get the same error. Runtime Error Description: An...

In upgrading my website to a new shared server, SmarterTickets now no longer works. The server I am on is a Partial Trust server and does not permit Full Trust. My website is correctly set for .NET 2.0. Now that SmarterTickets works with .NET 2.0 framework, is there a way to enable it to be Partial Trust...

Just in case anyone missed it, a release for SmarterTicket 2.x just came out yesterday. This is a significant release, and includes many requests and changes that people have been making on this forum for a long time. There are still some requests that didn't make it in, obviously, but many user-submitted...