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Hi people, We were sending emails to a customer, but the email was bouncing back. The solution we found was in their mail server to add a whitelist ip. The problem is that the ip in the message header they recive is not our external ip (which has all the PTR SPF etc) but the ip of the mail server on...

On the surface this could appear simply to be a DNS related issue but DNS is OK and yet our clients simply can not reliably deliver - the session simply times out - at MailWise - specifically at the load balancers that sit in front of the mail servers. My own mail traffic with one of the recipients ...

Hello, I was wondering if anyone could help me with my smartermail with sending out email. i have read all the other posts on this site and tried the instructions but I still do not understand why smartermail wont send out through Outlook. The emails ends out fine through the web interface but not through...

I have moved SM to a new server. v3.3.2621 with Declude. Everything works fine except SMTP Auth. I have read this board to troubleshoot this issue but it's still not working. Settings > General > Security > Allow Relay = Only Local Users (I have also tried Nobody) Settings > Protocol >...

In my config I am running a PIX 515e Firewall with a domain and exchange server running on the inside interface. I have web servers and smartermail server running in the DMZ. Everything works great, except sending email from SmarterMail email account in DMZ to Exchange email account on inside interface...

I have at least 2 messages sent via our server (SM 4.3) yesterday, each with a Word document attached. They are going to different people at different organizations from the same user. Both messages were in the spool as if they couldn't be delivered. However, at least one recipient is complaining to...

I would love to see a Web report or view that shows all outgoing mail (SMTP out), with a success or failure status for each email message. As it is now, to confirm a particular email was successfully sent out, I have to parse through the logs. And if emails are currently in the spool and being processed...