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HI friendies, No is better if in the moment that the client enter in chat the operator that would go do the atendiment reeive a alert like a song or a pop-up in the Windows or something similar? What the attendant happens when leaves the SmarterTrack? He continue at receive tickets and no more receive...

How or where is this enabled?

I keep getting the runtime error: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine...

is the beta still set to expire on the 30th? Are you going to give at least a week after the beta for us to get it purchased? Will there be a downloads area availible soon to test and look at?

The chat process needs to be significantly refined. Currently, when a visitor starts a chat session, the system immediately assigns the visitor to an available agent. It immediately displays the agents welcome message (eg: This is Kevin. How can I assist you). The problem is, I have not actually accepted...

Just installed the lastest build (3021). Since then, I can login, but I cannot get the Agent Interface option. This problem exists regardless of what account I use, include the admin account!

More of a "nit" than anything else. If you have a lot of tickets and you need to do cleanup, you can use the checkboxes to check multiple, then close them. However, a normal process would be to click the message row, so you can read the message, then click the checkbox if you will want perform...

Hi, ST: Just a quick note with Build 3003, the reply display popup window is not quite right. Appears to be a <BR> or something that cause a blank space between the button bar and the entry area. Just so you know... Any word on next build?

SmarterTrack isn't importing all of the initial email. When you click view raw, it shows youall of the original text, but in most cases this is littered with markup, and virtually unreadable. I realize the nesecity of having the importer only import the most recent top communication so you don't...

I have rolled back to build 2998 for the following reasons: 1. Anonymous users cannot add new tickets 2. Reply windows formatting issues 3. SQL Upgrade Script errors The major issue, in my opinion, is that no matter what I attempted, it was not possible to enter a new ticket at the portal unless you...