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When you are managing tickets, there is an option to send a message, which shows up as a comment, but it looks like it sends an email as well as you can cc people, etc. I see that it shows up as a comment, but no email ever goes out. There is also no email sent to users when a comment has been added...

I am trying to rebuild my server, and not sure how long it will take, so I want to install SmarterMail 5.0 on a windows vista machine I have while my server is down. Using IIS 7.0 is a little different, but I got my web server running; now I have SmarterMail installed, and running… sort of, I can access...

Hi I have recently installed SM5 on a new machine and i cannot connect via POP at all. I get various errors from different clients: outlook : 0x80042108 outlook express : secure(ssl) no socket error 10061 error number 0x800CCC0E manual coldfusion connection : error 500 (cannot connect) Cheecklist that...

I second this request. The lack of SSL will hold us back from purchasing SmarterTrack, put in this feature and you have at least one more sale!

My ISP will not let me receive e-mail by SMTP. So what I have done in the past (MS SBS) is have all e-mail to my domain (*@mydomain.com) sent to a pop account ( mydomain@isp_pop_account.com ). I then have the Server (SmarterMail/SBS) retrieve the mail in the isp’s pop account ( mydomain@isp_pop_account...

We have some customers who have to VPN into other networks and are able to send mail via 2525 but onable to pop mail They are desperately in need of an alternate port to port 110 for pop. We would love to see this in a future version of Smarter Mail and also open to suggestions from anyone else who has...

Hi I'm trying to set up Smartermail to retrieve mail from my ISP Pop3 mailbox. However the problem I have is that we have several Aliases on the mailbox. I am currently using ShareMailPro to do this and then separate the mail into individual mailboxes. Basically a single Pop3 email box at my ISP...

We have a client that says they have tried using mac mail, outlook, outlook express with either imap or pop3 and are having the same issue. They say that they see the email in their inbox in the webmail but are not able to download it to their email client for a delayed period of time. Not sure what...

I am using GMAIL for my mail server for both incoming and outgoing. But I am running into issue in its set up in SmartTicket. If any one has been able to specify the port to use for the INCOMING and OUTGOING mail, please let me know what you did.

I have an application that applies a unique id as the name of the sender for those who wish to have their email anonymous. I set up a catchall account on my mail server that works to receive these emails. I am too the point now where I want to retrieve this message from the catchall account and forward...