Forums & Blog

I share this sentiment as well. Our institution (large) has the standard requirement of SSL for both IMAP and POP. I had hoped I could find a workaround by forwarding it out to a free service, then learned that there aren't ones which don't require SSL as well. So, what means... no incoming email...

The variable #adminhyperlink# when used in the body of an email notification event takes me to the ticket but just the ticket sub-frame of the Management Interface. Once the ticket is responded to, like reply and close, I'm taken back to a blank screen, very annoying. I need to reaccess the interface...

SmarterTrack isn't importing all of the initial email. When you click view raw, it shows youall of the original text, but in most cases this is littered with markup, and virtually unreadable. I realize the nesecity of having the importer only import the most recent top communication so you don't...

It would be great if i could paste/add a picture (for example a screenshot) inside a reply/message. Barry

Is there any way to change the subject of a ticket. If a user sends 'error message' or 'need help' as a subject i would like to change it. Barry

A very nice feature, in my opinion, would be to have an option similar to SmarterMail, when creating a new ticket (manual) that would allow a popup of registered users. This would make entry of tickets much easier. In addition, a vetting option for newly registered users would be great, as well, for...

I ran into this problem on numerous occassions with ST 2.x and the same issue exists with ST 3.x. There are times when the client, due to misconfiguration or other reasons, starts a ticket with a wrong email address. When this happens, there is no way to change the ticket email address. This would be...

I have numerous clients that will have one person initiate a ticket, CC'ing other folks. When we reply, we have to type in the CC addresses. Then one of the recepients will reply, CC'ing other, etc. etc. It would be a great feature if the CC addresses were associated with the ticket, and the...

Some of our queues could really benefit from the ability for us to use a different signature based upon the department, or to have a departmental signature. Perhaps a feature that would put the agent signature block, immediately followed by the department signature or footer would be wonderful!!! As...

It would be useful if the system were able to auto-create tickets on a scheduled or recurring basis for periodic maintenance etc.