Forums & Blog

Hi! I would like to use MySQL with Search definitions, but I only see "Database Query - SQL Server", which MS SQL. I tried it and it uses the MS SQL port not 3306 of MySQL. Will SmarterTrack support MySQL for custom searches in the future? Thanks, gbakonyi

Massimo, Did that resolve your issue? It only removed a 400 rows for us. Those search token tables look like they are a problem. Can that feature be disabled? Jamison

The issue We have a dedicated Web server and a SQL database 500 MB in size hosted on a shared SQL server. After about 1 month of usage and around 400 tickets (some with several replies), the SmarterTrack database is already around 400 MB in size . SmarterTrack vs. SmarterTicket One of the main reasons...

After restoring the database, is not possible manage with the primary account ADMIN. When you log in the ST with the credentials of ADMIN, the account is loaded INTERNAL SYSTEM, that has no permissions. Only the database was lost, the files of ST are intact. What can we do? Thanks, Elson

I am trying to install the FREE verion of SmarterTicket Free 2.7 as a demo and I can't seem to get it to work. I am stuck at the page where you "Activate The Key", but since i have a free edition for DEMO then what do I enter here? If I put nothing, I get an error and I the product doens't...

Could please tell me what i want to do for get Top referrers and Search Engine Status? Do i want to import any thing. If please could you send me the Query i have to use. It's urgent for me. Please

Hello I am a registered Smarter Stats customer and would also like to be able to be able to integrate the top and recent search engine referral phrases into a page on the Visit Horsham website. The link to the API calls seems only to provide admin functions rather than usage data for specific sites....

Hi We're testing SmarterTicket, with the db running on a sql 2005 box that utilizes mirroring. Is there any way to edit the connection string (it appears to be encrypted in the xml config file) so that we can get the failover (the partner) into the connection string? I assume that if the db is unavailable...

I have loaded SmaterTicket to the location: http://itcetera.com/SmarterTicket/default.aspx and get this error message: An error has occurred: /SmarterTicket/default.aspx 404 - The specified resource was not found Back I can't find any documentation that tells me what's not correct. This is on a shared...

Hi i am testing Smarter Ticket. It works well only when i act as an anonymous user and try to get tickets that have been posted by the user with the given email id. i get the message "There was a problem sending your tickets." Please help me in this for this is the only error that i m facing. My Database...