Forums & Blog

Always that I enter in Portal of SmarterTrack is show to me the option to news users register in portal, but I always unchek the option Enable new user registration in Customer Portal. This option work per one day and the next day show to me checked the option Enable new user registration in Customer...

Hello, I am using the trial version of SmarterTrack, and I was playing with custom fields. I have created a new Date and time custom field with the current date and time as default value, and added to the ticket template. Then I went to create a new ticket, but the date and time custom field appeared...

Why does some of my HTML get replaced with $0 instead of the standard return space? Any way to fix this? I haven't seen it on the client end (i.e. in emails) but it's all over the admin/agent side in looking at KB articles and many of the submitted tickets. [Edit] After more testing - this appears...

Whenever i ask for a list of my tickets to be submitted to me I am unable to click on the hyperlink to see their status. The hyperlink is always the local IP address of the web server (172.16.10.86) rather than a dns name or a public IP. For example, I will request all of my tickets from the web interface...