Forums & Blog

Hello, I am using the trial version of SmarterTrack, and I was playing with custom fields. I have created a new Date and time custom field with the current date and time as default value, and added to the ticket template. Then I went to create a new ticket, but the date and time custom field appeared...

Hello! I set Ticket Settings "Email Send Mode" to "Plain Text", but anyway the autoresponder sends HTML: [...] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary=----_SmarterMail_NextPart_6521400258406170 Date: Wed, 14 May 2008 16:29:29 +0200 Subject: re: [315-0FBDB3C9...

I upgraded to SmarterTrack v3.1.3050 and this error is still occuring ... !

If I click "View this Ticket online" and this ticket was deleted then there comes the following error: Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in...

The chat process needs to be significantly refined. Currently, when a visitor starts a chat session, the system immediately assigns the visitor to an available agent. It immediately displays the agents welcome message (eg: This is Kevin. How can I assist you). The problem is, I have not actually accepted...

Just installed the lastest build (3021). Since then, I can login, but I cannot get the Agent Interface option. This problem exists regardless of what account I use, include the admin account!

More of a "nit" than anything else. If you have a lot of tickets and you need to do cleanup, you can use the checkboxes to check multiple, then close them. However, a normal process would be to click the message row, so you can read the message, then click the checkbox if you will want perform...

Hi, ST: Just a quick note with Build 3003, the reply display popup window is not quite right. Appears to be a <BR> or something that cause a blank space between the button bar and the entry area. Just so you know... Any word on next build?

I have rolled back to build 2998 for the following reasons: 1. Anonymous users cannot add new tickets 2. Reply windows formatting issues 3. SQL Upgrade Script errors The major issue, in my opinion, is that no matter what I attempted, it was not possible to enter a new ticket at the portal unless you...

The option is shown on the portal, however, when you click on it nothing happens :(