Forums & Blog

SmarterTrack Enterprise Edition 3.0.3021.20446 BETA The agent replies from his/er email client OR from SmarterTrack portal, the email makes it into the tickets email then gets into the SmarterTrack ticket but it never makes it to the ticket creator's email /customer's email. The group/department...

SmarterTrack isn't importing all of the initial email. When you click view raw, it shows youall of the original text, but in most cases this is littered with markup, and virtually unreadable. I realize the nesecity of having the importer only import the most recent top communication so you don't...

Logging into the Agent Interface, as well as many operations in the Agent Interface is causing the following error (extracted from error log) Unhandled error occurred. Offset and length were out of bounds for the array or count is greater than the number of elements from index to the end of the source...

I have noticed that some pages do not have titles. SmarterMail Enterprise Edition Version 5.0.2959 using SmarterMail Web Server Default Configuration Manage Section: User Activity InactiveUsers - [SystemAdmin.Reports.frmInactiveUsers_TITLE] Section: Current Connections All Connections - [SystemAdmin...

The first time you access the webmail, the "Sent Mail" and "Deleted" mail folders do not exist, they are automatically created the first time you send or delete a message. But if you send a message (and thus the "Sent Mail" folder gets automatically created) the folders...

Installed the beta on Windows Vista (but not in C:\Program Files\ to avoid write protection problems)... opened the web client with IE7 and wrote a new message. When I tried to add an attachment I got no error, but no attachment was uploaded.