Forums & Blog

How or where is this enabled?

I keep getting the runtime error: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine...

is the beta still set to expire on the 30th? Are you going to give at least a week after the beta for us to get it purchased? Will there be a downloads area availible soon to test and look at?

SmarterTrack Enterprise Edition 3.0.3021.20446 BETA The agent replies from his/er email client OR from SmarterTrack portal, the email makes it into the tickets email then gets into the SmarterTrack ticket but it never makes it to the ticket creator's email /customer's email. The group/department...

In my auto responder the [#CLIENTEMAILCONTENTS#] tag does not include the body is there a way to include the body in the AutoResponder?

SmarterTrack isn't importing all of the initial email. When you click view raw, it shows youall of the original text, but in most cases this is littered with markup, and virtually unreadable. I realize the nesecity of having the importer only import the most recent top communication so you don't...

It would be great if i could paste/add a picture (for example a screenshot) inside a reply/message. Barry

Is there any way to change the subject of a ticket. If a user sends 'error message' or 'need help' as a subject i would like to change it. Barry

Can you tell me if SSL connection is available for SMTP and POP. This is especially important for businesses that are moving to Google's managed servers. All connections to Google require SSL. I see port numbers can be specified, but not SSL connection.

From the Agent Interface/Workspace, under 'My Tickets' is a 'New Ticket' menu item. Here you can create a new ticket, select the group/agent add custom fields, etc, just like an end-user would. HTH Chris