Forums & Blog

I opened a case with an example and they were able to duplicate it in their test environment. It has been sent to their development team now. I added a reference to this forum post but, It seems that no one updates the forum on issues like this unless you threaten to move to a new platform.

We use SmarterTrack v3.6.3309 and have this problem: If a ticket answer was created, an attachment was uploaded (at first) and then the time until the ticket was ready for send is longer than ca. 30 minutes, no ticket answer is outgoing from SmarterTrack. Reason: The attachment is saved in the temp directory...

We updated to 5.5 about 3 weeks ago, had one user complain that they were unable to download attachments. now I have several and since we are dealing with many images we really need this to work for certain folks.. Link is in webmail, size is correct, clicking on it shows empty page, and unable to right...

Good Morning Everyone, I have a situation here with downloading attachments and every single one of them becoming corrupt. First off, I can access my e-mail fine from home or in my primary office when downloading and opening attachments. Whenever I am at a clients facility, the attachments I download...

Problem: SM 5.1 --- .eml Attachments do not forward properly from Webmail... forwarding strips off the .eml extension from the attachment and when received in Outlook or Outlook Express you can't open the attachment because a .DAT extension is added to the end.. To create problem: Send yourself an...

Are attachments to tickets stored in the database? I'm assuming this is true, but couldn't find it documented. Thanks,

SmarterTrack allows me to create names of users on Cyrillics In Workspace in tickets "question signs" instead of a name are displayed: In notifications "question signs" instead of a name are dispatched:

I am using SmarterMail 4.3 and noticed that you can only select "Remove All Files" instead of just individual files. Is this something that is going to be changed in future releases? It would be handy to select individual files to remove if you have uploaded multiple large files. Regards, Ben

Is there an option in SM 4 where when a NDR is generated from either a remote host or the local server that any attachments are removed from the bounce message before sending to the sender ? I have certain customers whom send emails ranging from 4 - 50Mb and beleive me they send these emails to recipients...

Hello, I am having the following problem with smartermail, It was working fine but all of a sudden we have stopped recieving attachments, When we do a self diagnostic we get the following error: Folder Permissions Passed NT Username Retreival: SYSTEM Failed /MailProcessing/ Folder Permissions Test Notes...