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I just received a text message on my cell phone. No big deal, right? We each get perhaps a dozen or more text messages every day from family and friends about everything from one-line jokes to dinner plans. But this text message is special because it was sent to me by the SmarterTrack customer service...

Seeing 3000 messages in my InBox this morning! I check the actual file and it's 0 bytes long. Could not import downloaded message C:\Program Files\SmarterTools\SmarterTrack\MRS\App_Data\Spool\IN-2\179900fb17204ee7a2429be515a4540d.eml Object reference not set to an instance of an object. System.NullReferenceException...

HI friendies, No is better if in the moment that the client enter in chat the operator that would go do the atendiment reeive a alert like a song or a pop-up in the Windows or something similar? What the attendant happens when leaves the SmarterTrack? He continue at receive tickets and no more receive...

Hi SmarterTrack Team, Well, great improvements on this version. It looks great. First of all, I did a Ssytem Diag and found out DirectX is needed, You should add it to the System Requirements :) Now to the real issue, I was exploring the final version released to the web and done a fresh install and...

SmarterTrack allows me to create names of users on Cyrillics In Workspace in tickets "question signs" instead of a name are displayed: In notifications "question signs" instead of a name are dispatched:

Hello. We've just setup SmarterTicket 2.7.2753 Free for tryout and it works fine in most cases. The only two things are that it doesn't send the email to the customer when the agent answers from it's mail client instead of using the web interface, whereas the notifications for the agents are send correctly...

Hi there, You have a very nice tool, but it doesn't seem to work properly and it does not provide me with the error messages that I would expect to receieve in order to help me make it work. I really would like to make your solution work as I am not thrilled to search for another solution or to develop...

Hi i am testing Smarter Ticket. It works well only when i act as an anonymous user and try to get tickets that have been posted by the user with the given email id. i get the message "There was a problem sending your tickets." Please help me in this for this is the only error that i m facing. My Database...

Hello, Unless we're missing something, the feature "Edit Agent" --> "Forwarding and Alerts" --> "Alert To" is useless in its current state ... since only the Subject appears in the Agent's mobile alert. Please allow me to explain: We wanted to use that feature to send a text message to the agent...