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WebServices | svcTickets | CreateTicket

Last post 02-02-2010 12:22 PM by j3rm. 1 replies.
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  • 02-01-2010 3:34 PM

    WebServices | svcTickets | CreateTicket

    Hi,

    I currently use my own webservice to receive what is in effect a bug report from a user. The webservice then sends an email to my current support portal. The webservice always receives a zipped attachment which it then sends along with the email.

    Naturally I will be altering my webservice to send the email (and attachment) to ST.

    Needless to say, I have now examined ST Webservices and am initially impressed with their availability. I will be examining them more closely over coming weeks/months.

    I have been disappointed to note however that your headed webservice has no provision for 'file attachments'. Off the top of my head, I don't think this would be a trivial 'feature' to implement but ask that it be considered for some time in the future.

     

    Thanks.

     

  • 02-02-2010 12:22 PM In reply to

    • j3rm
    • Top 100 Contributor
    • Joined on 01-28-2007
    • Posts 105

    Re: WebServices | svcTickets | CreateTicket

    Welcome to the club, the webservice methods are lacking, search my post and you will find more thats lacking.. Ive requested simple search/lookup methods be added to the web services since the product was a versino 2.5 and they still are not there. dont hold your breath on getting this added.

     

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