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smartermail 5.5 does not recognize my username and/or password

Last post 02-01-2010 12:35 PM by consc198. 1 replies.
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  • 01-30-2010 5:26 PM

    smartermail 5.5 does not recognize my username and/or password

    On bootup today, my Dell laptop said it could NOT login to the local client. It's never done this before.

    I acknowledged it, and continued on.

    Then it started repairing MSN Messenger which I haven't used in two years.

    I acknowledged it, and continued on.

    After it booted up the normal shortcut icons on desk top were gone; one of them was SmarterMail. Angry

    I googled it, found the normal login screen, and logged in. It does not recognize my username and/or password. I have not changed it.

    I used another laptop and successfully logged into my account at smarter mail using the same old username and password.

    What's wrong with my laptop concerning smartermail?

    Please reply to:  banahconstruction@gmail.com

    Thanks - Wally Moore

     

  • 02-01-2010 12:35 PM In reply to

    Re: smartermail 5.5 does not recognize my username and/or password

    To verify that you are not doing some typing mistake, reset the password from the computer which you can login to something very easy such as 123456 and then try to login from your Dell laptop. If it works now then you know that you were probably doing some typing mistake so now go back and reset the password to something stronger.

    Constantinos Coudounaris
    Managing Director
    C & C Advanced Online Services Ltd
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