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Having trouble with ticket allocation

Last post 07-02-2009 10:58 AM by ST-AWhite. 1 replies.
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  • 07-01-2009 7:46 PM

    • twshjm
    • Not Ranked
    • Joined on 07-02-2009
    • Posts 4

    Having trouble with ticket allocation

    Reply Contact

    I have got my ticket settings set to Cherry pick from queue but every day a number of tickets automatically allocate to one person, either the first person that logs in or randomly. I can't seem to stop it happening, is this happening to anyone else?

  • 07-02-2009 10:58 AM In reply to

    Re: Having trouble with ticket allocation

    Reply Contact

    Do you have any system events configured to transfer tickets to agents?

    Andrew White
    Senior Developer / Analyst
    SmarterTools Inc.
    (877) 357-6278
    www.smartertools.com

    SmarterMail - Windows Mail Server and Microsoft Exchange Alternative
    SmarterTrack - Help Desk, Ticket Tracking, Live Chat, WhosOn, and Knowledge Base Software
    SmarterStats - Web Log Analytics and SEO Software
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