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Your portal is pointing to the correct handler so that shouldn't be an issue. It almost seems like some content is being blocked on your server or that it is not set up with the correct permissions.

Please verify the following with your hosting provider:

1. Is your SmarterTrack site is running in full trust mode? SmarterTrack will need full trust in order to function properly.
   
2. Is your SmarterTrack site running in classic or integrated mode? Currently, only classic mode is supported

Also, please log in as a system admin and check out the system diagnostic page. (You can find this page under System Settings -> Self Diagnostic). Does this page indicate any failed checks?

The diagnostic side, I can not call because I am not in the administrative area come (JavaScript error).
It appears that the handler is not executed.
I have the web.config from the Setup file is not altered. What settings are available for IIS7 to make? Our own ASP-NET-Applications work fine on the server.

Even if your stylesheet does not load you should still be able to pull up the diagnostics page if you do the following:

1. Go to your site and go to /Login.aspx.
   
2. Login as the system admin
3. Manually type in the address for the diagnostic page. (/About/frmCheckUp.aspx)

The settings in IIS7 that need to be looked at were in my last response. Basically, SmarterTrack needs to be running in full trust and the application pool must be running in classic mode.

The application is running in Full Trust mode. I have changed the web.config:

<

system.web>
...
<trust level="Full" originUrl="" />
...
</system.web>

The problem is the same. So it can only be on Classic mode lie. How can these settings?

Another Note: The server runs on Windows 2008 and Plesk 9.2.1.

It seems that Plesk can not Classic mode for application pools set.
http://forum.parallels.com/showthread.php?t=83879
Can SmarterTrack together on a server with Plesk basically work?

We have the Application Pool now manually Classic mode converted. Now, the following errors.
HTTP-Fehler 500.21 - Internal Server Error
Der Handler "Plesk_Handler_033644602" weist das ungültige Modul "ManagedPipelineHandler" in der Modulliste auf.

 What to do?

You can configure a seperate application pool for SmarterTrack to run under. SmarterTrack only works in classic mode at this time.

SmarterTrack is already running in a dedicated application pool in Classic Mode. It is also not possible, so that other applications are not in Classic mode to run.

Some applications are designed to operate in integrated mode only so if let's say your plesk app is on that same pool it will most likely not work. They will both need to be seperate. From what you said though, it sounds like this is the case. You may want to open a support ticket so we can take a look at your smartertrack app a little more closely. Is SmarterTrack currently up and running?

What should I login details to open a ticket?

Your options for opening a support ticket can be found here on this page:

http://www.smartertools.com/Support/Support-Hours.aspx

When you submit a ticket I would be sure to reference this post. You may also want to let them know what problems you are having and what you have tried already. This will help them determine a solution to your issue more quickly.

Thanks

If you don't feel comfortable opening a ticket for installation support you can also try checking a few additional IIS settings. Usually, the stylesheets do not load if your server's IIS settings are restricting their usage of certain file extensions. (In this case, .ashx) Often times, the installation of cold fusion or other IIS related apps (like Plesk) can add custom settings to your IIS that prevent certain extensions from being accessible by .net apps.

On the file extensions setting page please make sure .ashx has the "Verify that file exists" checkbox unchecked. This would be a good place to start in debugging your install as it seems the handler is not able to load the appropriate stylesheet for the portal. Somehow, your IIS is restricting the use of .ashx files (or handlers)

Thanks! Hope this helps.