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Hi everyone,

I am using SmarterTrack 3.6.274 for Shared Hosting.  Each time a ticket is created I receive two notifications.  If the ticket was created using POP3 I get two tickets and for notifications.  I will be grateful for any suggestions.

Mario

I increased the import frequency from every 1 min to every 3 mins and it took care of the multiple ticket created.

As far as the notifications are concerned, I have had to disable the auto forwarder as my users are receiving duplicate e-mail responses.  I cannot even reply to a ticket, as it creates duplicate e-mails.

I contacted my hosting company and they verified that there are two separate messages coming to the smtp server.  I even pointed to a second available smtp server without authentication and am still receiving duplicate messages.

I read through the forums and have already confirmed that the SmarterTools Web Server service does not exist on the server I am on.

I will be grateful for any suggestions.  

Here is what is in the smtp.log  It is sending the same message twice.  The logs show this for every outbound message.  I will be grateful for any suggestions.

Mario

10:08:03 SMTP Service Stopped
10:08:55 Starting SMTP Service
10:28:33 Starting SMTP Service
10:35:20 Queuing D:\Home\riobel.com\wwwroot\SmarterTrack\App_Data\Spool\Out\83c1aed8-724f-4c5d-a9c4-4921b44afd2c.eml for delivery
10:35:25 Queuing D:\home\riobel.com\wwwroot\smartertrack\App_Data\Spool\Out\83c1aed8-724f-4c5d-a9c4-4921b44afd2c.eml for delivery
10:35:25 Starting D:\home\riobel.com\wwwroot\smartertrack\App_Data\Spool\Out\83c1aed8-724f-4c5d-a9c4-4921b44afd2c.eml delivery
10:35:25 Starting delivery of D:\home\riobel.com\wwwroot\smartertrack\App_Data\Spool\Out\83c1aed8-724f-4c5d-a9c4-4921b44afd2c.eml
10:35:25 Connecting to 216.198.218.131:25
10:35:25 [61199182] Connection to 216.198.218.131 succeeded.  Session ID = 61199182
10:35:25 [61199182] RSP: 220 mail3.hostek.com
10:35:25 [61199182] CMD: EHLO NT15
10:35:25 [61199182] RSP: 250-mail3.hostek.com Hello [216.15.131.2]
10:35:25 [61199182] RSP: 250-SIZE 31457280
10:35:25 [61199182] RSP: 250-AUTH LOGIN CRAM-MD5
10:35:25 [61199182] RSP: 250-STARTTLS
10:35:25 [61199182] RSP: 250 OK
10:35:25 [61199182] CMD: AUTH CRAM-MD5
10:35:25 [61199182] RSP: 334 PDc1NzYwMjA0Ni42MzM2Njc0ODUyNTU0NjM4NDZAbWFpbDMuaG9zdGVrLmNvbT4=
10:35:25 [61199182] RSP: 235 Authentication successful
10:35:25 [61199182] CMD: MAIL FROM:<support@riobel.com>
10:35:25 [61199182] RSP: 250 OK <support@riobel.com> Sender ok
10:35:25 [61199182] CMD: RCPT TO:<odalys.montalvo.xxxx@statefarm.com>
10:35:26 [61199182] RSP: 250 OK <odalys.montalvo.xxxx@statefarm.com> Recipient ok
10:35:26 [61199182] CMD: DATA
10:35:26 [61199182] RSP: 354 Start mail input; end with <CRLF>.<CRLF>
10:35:26 [61199182] RSP: 250 OK
10:35:26 [61199182] CMD: QUIT
10:35:26 [61199182] RSP: 221 Service closing transmission channel
10:35:26 Ending delivery of D:\home\riobel.com\wwwroot\smartertrack\App_Data\Spool\Out\83c1aed8-724f-4c5d-a9c4-4921b44afd2c.eml
10:35:20 Starting D:\Home\riobel.com\wwwroot\SmarterTrack\App_Data\Spool\Out\83c1aed8-724f-4c5d-a9c4-4921b44afd2c.eml delivery
10:35:20 Starting delivery of D:\Home\riobel.com\wwwroot\SmarterTrack\App_Data\Spool\Out\83c1aed8-724f-4c5d-a9c4-4921b44afd2c.eml
10:35:20 Connecting to 216.198.218.131:25
10:35:20 [22109964] Connection to 216.198.218.131 succeeded.  Session ID = 22109964
10:35:20 [22109964] RSP: 220 mail3.hostek.com
10:35:20 [22109964] CMD: EHLO NT15
10:35:20 [22109964] RSP: 250-mail3.hostek.com Hello [216.15.131.2]
10:35:20 [22109964] RSP: 250-SIZE 31457280
10:35:20 [22109964] RSP: 250-AUTH LOGIN CRAM-MD5
10:35:20 [22109964] RSP: 250-STARTTLS
10:35:20 [22109964] RSP: 250 OK
10:35:20 [22109964] CMD: AUTH CRAM-MD5
10:35:20 [22109964] RSP: 334 PDc1NzYwMjA0Ni42MzM2Njc0ODUyMDQ2ODM4OTZAbWFpbDMuaG9zdGVrLmNvbT4=
10:35:20 [22109964] RSP: 235 Authentication successful
10:35:20 [22109964] CMD: MAIL FROM:<support@riobel.com>
10:35:20 [22109964] RSP: 250 OK <support@riobel.com> Sender ok
10:35:20 [22109964] CMD: RCPT TO:<odalys.montalvo.xxxx@statefarm.com>
10:35:20 [22109964] RSP: 250 OK <odalys.montalvo.xxxx@statefarm.com> Recipient ok
10:35:20 [22109964] CMD: DATA
10:35:20 [22109964] RSP: 354 Start mail input; end with <CRLF>.<CRLF>
10:35:21 [22109964] RSP: 250 OK
10:35:21 [22109964] CMD: QUIT
10:35:21 [22109964] RSP: 221 Service closing transmission channel
10:35:21 Ending delivery of D:\Home\riobel.com\wwwroot\SmarterTrack\App_Data\Spool\Out\83c1aed8-724f-4c5d-a9c4-4921b44afd2c.eml

Anyone have any suggestions?  Please.  It's pretty embarassing when customers get double e-mails for every question, response or otherwise communication.

 I will be grateful for any suggestions.

I'm having the same issue, I can't believe we're not getting a response from SmarterTools. This is an issue with a few other people and I don't want to pay for a support incident that appears to be a bug. Another guy with the same issue. 

http://www.smartertools.com/forums/t/21985.aspx

In my case we're running on IIS, web server is stopped, app pool has 1 worker process, one site for SmarterTracks. This has been occurring since we installed the product on version 3 even now with 3.6.

We would love some help on this ST.  

I am seeing the same thing.

If I don't have an SMTP server it queues up 1 but it won't relay.

13:32:14 Queuing C:\Program Files\SmarterTools\SmarterTrack\MRS\App_Data\Spool\Out\5cf1fd08c0e94738a012989d2892eeda.eml for delivery
13:32:14 Starting C:\Program Files\SmarterTools\SmarterTrack\MRS\App_Data\Spool\Out\5cf1fd08c0e94738a012989d2892eeda.eml delivery
13:32:14 Starting delivery of C:\Program Files\SmarterTools\SmarterTrack\MRS\App_Data\Spool\Out\5cf1fd08c0e94738a012989d2892eeda.eml
13:32:14 Connecting to 192.168.17.248:25
13:32:14 [54434945] Connection to 192.168.17.248 succeeded.  Session ID = 54434945
13:32:14 [54434945] RSP: 220 cc-test.ccadmin.local Microsoft ESMTP MAIL Service, Version: 6.0.3790.3959 ready at  Wed, 21 Jan 2009 13:32:14 -0600 
13:32:14 [54434945] CMD: EHLO CC-TEST
13:32:15 [54434945] RSP: 250-cc-test.ccadmin.local Hello [192.168.17.248]
13:32:15 [54434945] RSP: 250-TURN
13:32:15 [54434945] RSP: 250-SIZE 2097152
13:32:15 [54434945] RSP: 250-ETRN
13:32:15 [54434945] RSP: 250-PIPELINING
13:32:15 [54434945] RSP: 250-DSN
13:32:15 [54434945] RSP: 250-ENHANCEDSTATUSCODES
13:32:15 [54434945] RSP: 250-8bitmime
13:32:15 [54434945] RSP: 250-BINARYMIME
13:32:15 [54434945] RSP: 250-CHUNKING
13:32:15 [54434945] RSP: 250-VRFY
13:32:15 [54434945] RSP: 250 OK
13:32:15 [54434945] CMD: MAIL FROM:<>
13:32:15 [54434945] RSP: 250 2.1.0 <>....Sender OK
13:32:15 [54434945] CMD: RCPT TO:<chris.young@ymail.com>
13:32:15 [54434945] RSP: 550 5.7.1 Unable to relay for chris.young@ymail.com
13:32:15 [54434945] CMD: QUIT
13:32:15 [54434945] RSP: 221 2.0.0 cc-test.ccadmin.local Service closing transmission channel
13:32:15 Ending delivery of C:\Program Files\SmarterTools\SmarterTrack\MRS\App_Data\Spool\Out\5cf1fd08c0e94738a012989d2892eeda.eml
13:39:14 Queuing C:\Program Files\SmarterTools\SmarterTrack\MRS\App_Data\Spool\Out\573a8681cf99457aaa18cd49346d35fe.eml for delivery
13:39:16 Queuing C:\Program Files\SmarterTools\SmarterTrack\MRS\App_Data\Spool\Out\573a8681cf99457aaa18cd49346d35fe.eml for delivery
13:39:16 Starting C:\Program Files\SmarterTools\SmarterTrack\MRS\App_Data\Spool\Out\573a8681cf99457aaa18cd49346d35fe.eml delivery
13:39:16 Starting delivery of C:\Program Files\SmarterTools\SmarterTrack\MRS\App_Data\Spool\Out\573a8681cf99457aaa18cd49346d35fe.eml
13:39:16 Connecting to 192.168.17.240:25
13:39:16 [50522546] Connection to 192.168.17.240 succeeded.  Session ID = 50522546
13:39:16 [50522546] RSP: 220 exchange.confluencecommons.com Microsoft ESMTP MAIL Service, Version: 6.0.3790.3959 ready at  Wed, 21 Jan 2009 12:39:17 -0700 
13:39:16 [50522546] CMD: EHLO CC-TEST
13:39:16 [50522546] RSP: 250-exchange.confluencecommons.com Hello [192.168.17.248]
13:39:16 [50522546] RSP: 250-TURN
13:39:16 [50522546] RSP: 250-SIZE
13:39:16 [50522546] RSP: 250-ETRN
13:39:16 [50522546] RSP: 250-PIPELINING
13:39:16 [50522546] RSP: 250-DSN
13:39:16 [50522546] RSP: 250-ENHANCEDSTATUSCODES
13:39:16 [50522546] RSP: 250-8bitmime
13:39:16 [50522546] RSP: 250-BINARYMIME
13:39:16 [50522546] RSP: 250-CHUNKING
13:39:16 [50522546] RSP: 250-VRFY
13:39:16 [50522546] RSP: 250-X-EXPS GSSAPI NTLM LOGIN
13:39:16 [50522546] RSP: 250-X-EXPS=LOGIN
13:39:16 [50522546] RSP: 250-AUTH GSSAPI NTLM LOGIN
13:39:16 [50522546] RSP: 250-AUTH=LOGIN
13:39:16 [50522546] RSP: 250-X-LINK2STATE
13:39:16 [50522546] RSP: 250-XEXCH50
13:39:16 [50522546] RSP: 250 OK
13:39:16 [50522546] CMD: MAIL FROM:<support@fuser.com>
13:39:16 [50522546] RSP: 250 2.1.0 support@fuser.com....Sender OK
13:39:16 [50522546] CMD: RCPT TO:<chris.young@ymail.com>
13:39:16 [50522546] RSP: 250 2.1.5 chris.young@ymail.com 
13:39:16 [50522546] CMD: DATA
13:39:16 [50522546] RSP: 354 Start mail input; end with <CRLF>.<CRLF>
13:39:16 [50522546] RSP: 250 2.6.0  <d9715a9a48164d6db0ad0250e8a020c4@fuser.com> Queued mail for delivery
13:39:16 [50522546] CMD: QUIT
13:39:17 [50522546] RSP: 221 2.0.0 exchange.confluencecommons.com Service closing transmission channel
13:39:17 Ending delivery of C:\Program Files\SmarterTools\SmarterTrack\MRS\App_Data\Spool\Out\573a8681cf99457aaa18cd49346d35fe.eml
13:39:14 Starting C:\Program Files\SmarterTools\SmarterTrack\MRS\App_Data\Spool\Out\573a8681cf99457aaa18cd49346d35fe.eml delivery
13:39:14 Starting delivery of C:\Program Files\SmarterTools\SmarterTrack\MRS\App_Data\Spool\Out\573a8681cf99457aaa18cd49346d35fe.eml
13:39:14 Connecting to 192.168.17.240:25
13:39:14 [93117] Connection to 192.168.17.240 succeeded.  Session ID = 93117
13:39:14 [93117] RSP: 220 exchange.confluencecommons.com Microsoft ESMTP MAIL Service, Version: 6.0.3790.3959 ready at  Wed, 21 Jan 2009 12:39:14 -0700 
13:39:14 [93117] CMD: EHLO CC-TEST
13:39:14 [93117] RSP: 250-exchange.confluencecommons.com Hello [192.168.17.248]
13:39:14 [93117] RSP: 250-TURN
13:39:14 [93117] RSP: 250-SIZE
13:39:14 [93117] RSP: 250-ETRN
13:39:14 [93117] RSP: 250-PIPELINING
13:39:14 [93117] RSP: 250-DSN
13:39:14 [93117] RSP: 250-ENHANCEDSTATUSCODES
13:39:14 [93117] RSP: 250-8bitmime
13:39:14 [93117] RSP: 250-BINARYMIME
13:39:14 [93117] RSP: 250-CHUNKING
13:39:14 [93117] RSP: 250-VRFY
13:39:14 [93117] RSP: 250-X-EXPS GSSAPI NTLM LOGIN
13:39:14 [93117] RSP: 250-X-EXPS=LOGIN
13:39:14 [93117] RSP: 250-AUTH GSSAPI NTLM LOGIN
13:39:14 [93117] RSP: 250-AUTH=LOGIN
13:39:14 [93117] RSP: 250-X-LINK2STATE
13:39:14 [93117] RSP: 250-XEXCH50
13:39:14 [93117] RSP: 250 OK
13:39:14 [93117] CMD: MAIL FROM:<support@fuser.com>
13:39:14 [93117] RSP: 250 2.1.0 support@fuser.com....Sender OK
13:39:14 [93117] CMD: RCPT TO:<chris.young@ymail.com>
13:39:14 [93117] RSP: 250 2.1.5 chris.young@ymail.com 
13:39:14 [93117] CMD: DATA
13:39:14 [93117] RSP: 354 Start mail input; end with <CRLF>.<CRLF>
13:39:14 [93117] RSP: 250 2.6.0  <d9715a9a48164d6db0ad0250e8a020c4@fuser.com> Queued mail for delivery
13:39:14 [93117] CMD: QUIT
13:39:14 [93117] RSP: 221 2.0.0 exchange.confluencecommons.com Service closing transmission channel
13:39:14 Ending delivery of C:\Program Files\SmarterTools\SmarterTrack\MRS\App_Data\Spool\Out\573a8681cf99457aaa18cd49346d35fe.eml