Hello,
I know our product has been shelved, but i'm hoping to get some help herre. I'm using SmarterTicket Professional 2.7.2813. We upgraded our email server from Ex 2k to Ex 2k7. During this time, we switched domains. During this process, we took Smarter Ticket down because we didn't want to be innundated with complaints about email not working. Now we fired ST back up, changed the email server to the new one in Email Settings. In the new AD, I created the accounts just like they were on the old domain.
Here's my problem. I set myself as the only active agent. In my Agent Admin, i have my work address (which hasn't changed) in all 3 places: foward, allow, alert. When I, as joe user, send in a ticket (putting my work email address like joe user), i get a confirmation from stadministrator (the admin account we setup) telling me that I got a ticket. I do not recieve a confirmation (as joe user), nor do I get a foward, allow, or alert email. We used to. I would get an email from stadministrator, telling me i had a ticket. Then I'd get one, from me (if i remember correctly) telling me I had a ticket, and it included the text of the ticket and who it was from. I do get the ticket in my Agent Queue. I've changed nothing but the mail server.
What am I doing wrong? What am I missing.
TIA