Forums & Blog

The objective of the SmarterTools Community Forum is to provide all registered users with a way to interact; to compare notes, experiences, and solutions; to act as a point of distribution for news, developments, and related matters; and to foster an interactive user community.

SmarterTools staff may—from time to time—participate in the Forums and will, in fact, make efforts to do so as often as possible.  However, a post on the Community Forums does not guarantee a response from the SmarterTools developers or support team.  Guaranteed assistance from Developers and Support staff requires the use of our Support Ticketing system.   It is also important to remember that Forum posts do not have a guaranteed response time of any kind.  If your question or issue is time-sensitive or mission critical, you should consider opening a Support Ticket.  Only Support Tickets have standardized response times.

You can use the Forums to:

·         Ask questions related to SmarterTools and its products prior to or in conjunction with opening a Support Ticket

·         Discuss methods and techniques with fellow SmarterTools users

·         Share your experiences with SmarterTools products and services

·         Ask general industry-related questions not necessarily related to SmarterTools products

·         Post ideas, configurations, and solutions that you have tried

·         Assist other users

The SmarterTools Community Forums are a free service sponsored by SmarterTools.  The information posted, referenced, or linked to within the Forum is not guaranteed, warranted, or represented as complete or accurate.  SmarterTools reserves the rights to edit or delete any post and the discretion to accept, reject, or ban any Forum participant for any reason.

Any information that you post on the Forum becomes public domain and may be viewed, shared, linked to, referenced in other sources, and otherwise distributed freely.  The Forum—being a public-facing information source—provides no expectation of privacy or security.

GUIDELINES FOR USING THE SMARTERTOOLS COMMUNITY FORUM

1.       You should have a valid SmarterTools Forum account to post in the Forum.  You can create this account through the Forum interface.  Anonymous names/posts will not be allowed and such posts are subject to deletion.

2.       The Forum has several sub-Forums.  Make sure that you post into the sub-Forum relevant to your topic.  If your question relates to two or more SmarterTools products, you should post it in the General Discussion sub-Forum—duplication of content across multiple sub-Forums is discouraged.

3.       File attachments are not allowed, but users are allowed to paste a few lines of code and/or detailed error messages into the post if you think it will help.  (The sponsors of the forum and forum administrators do have the ability to use attachments.)

4.       Describe your question in detail.  Our Forum users tend to be technically skilled and the more information you give the better.  But it is also important to be brief—1000-word dissertations are likely to go unread and unanswered.  Try to get your message/question across in less than 12 lines or so.

5.       Be civil and polite.  Do not use insults, profanity, epithets, or degrading language.  The sponsors of this Community Forum will not tolerate this behavior.

6.       Do not use the Forum as a way to promote other products, to advertise, to conduct “viral marketing” campaigns, or to otherwise appropriate the Forum for purposes not intended by its sponsor for the benefit of others or yourself.  Users may put a link to their Web site in signature lines or link to relevant reference material in their posts, but users should not make non-related offers.

7.       Do not use this Forum as a venue to carry on personal grudges or to register complaints and criticisms.

SmarterTools reserves the right to add to and/or otherwise modify these guidelines at any time and without advance notice.

SmarterTools