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I successfully set up SmarterTicket on my system and really like the features it includes. I use gmail for my email system, though, and I'm having trouble getting SmarterTicket's Pop and SMTP settings to work with my account(s).

The problem seems to be with the use of SSL in the email settings, which the SmarterTicket system does not seem to give me the ability to choose.

Here are the Google instructions for pop and smtp setup, and this seems to work for everything else I do with ASP.NET email configurations:

Incoming Gmail Setup:
pop.gmail.com
Use SSL: Yes
Port: 995

Outgoing Gmail Setup:
smtp.gmail.com (use authentication)
Use Authentication: Yes
Use STARTTLS: Yes (some clients call this SSL)
Port: 465 or 587 

So, is there a way to utilize the SSL or make the SSL setting = "True" for the pop/smtp setup? This is pretty much the only thing blocking me from fully using SmarterTicket.

Thanks for your help.

SmarterTicket does not support SSL secured accounts at this time.

Thanks for the reply. Please add this to a list for upgrades, if you could. We'd love to use the SmarterTicket product, but we're pretty much dead-in-the-water unless ST can access SSL accounts.

You can use http://www.delegate.org/delegate/ to connect to gmail from smarterticket 

I don't supose anyone has a little howto for setting up deleGate for Gmail?

Thanks
Aled

i moved to a different ticket system now, but let me see if i can dig out the setup directions.

 

sc 

Thank you, I would be very grateful if you could

Many thanks
Aled

delegated -P110 SERVER=POP FSV=sslway admin=<your email addr>

 

you should be able to telnet to localhost 110 and see the delgate proxy header. just type quit to exit.

in smarterticket 

the popserver is localhost and your username is myuser%gmail.com@pop.gmail.com:995 and the password is your usual gmail password

for me i use a local smtp server for my outgoing email because smartertools does not let you specify a different outgoing smtp username so you cannot use delegate for outgoing.

 

 

 

 That worked! Thank you so much for that. You are a true scholar and a gent.

 

ST-GWerner:

SmarterTicket does not support SSL secured accounts at this time.

does smartertrack support ssl secured accounts?

Not yet, but it will very soon.  It's very high on our priority list.

We're using STunnel, which is an open-source app that can run as a Windows service to forward the ports to Gmail's POP and SMTP servers:

http://www.stunnel.org/

 Here is our stunnel configuration file - it may help you guys in setting up yours:

cert = stunnel.pem
socket = l:TCP_NODELAY=1
socket = r:TCP_NODELAY=1
client = yes
[pop3s]
accept  = 127.0.0.2:110
connect = pop.gmail.com:995
[ssmtp]
accept  = 465
connect = 25

Is there a way to use gmail for your domain without all these add ons? I'm on a shared server, so it may not work.

 

How about forarding gmail to another email service, then using that for pop and smtp until smarter get's it implemeted? Any suggestions?

 

Smarter - is there a rough time for implementation - I see it has been nearly 1 year and it was marked as high priority? 

 

Thanks in Advance. 

 No?

Any update on the GMail integration. Also, where do you setup the POP. I see the smtp, but for the life of me I'm not seeing where POP is setup...am I missing something?