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Bypass gateway server when sending to SmartHost

Last post 10-31-2008 5:58 AM by M-J. 1 replies.
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  • 10-25-2005 4:43 PM

    • Demps
    • Top 500 Contributor
    • Joined on 10-24-2005
    • Posts 38

    Bypass gateway server when sending to SmartHost

    Administrators should have the option to force their mail server to bypass the gateway server (listed under General tab) when acting as a backup MX. The SmartHost feature does not function correctly with a gateway server because SmarterMail automatically sends the e-mail to the gateway regardless of the status of the primary MX server. This causes a loop and gives the sender an undeliverable message fairly quickly.   
  • 10-31-2008 5:58 AM In reply to

    • M-J
    • Top 500 Contributor
    • Joined on 03-13-2008
    • Posts 26

    Re: Bypass gateway server when sending to SmartHost

    It would seem that this is still a problem for this scenario as I've just hit it :(

    If your SmarterMail server usually sends out via a gateway server, then the SmartHost feature needs to be able to be told to ignore the gateway when attempting to redeliver the mail. Otherwise, as Demps wrote back in 2005, the gateway server will attempt to send to the mail to the primary MX entry server (which is still down) and so will then send on to the backup MX server - ie, straight back to your SmarterMail server which is acting as the backup. You now have a lovely little mail loop! Tongue Tied

    Basically, if you use a gateway to send outbound e-mail then you can't/shouldn't be acting as a secondary mx for another server while that server is down until this issue can be fixed by SmarterTools Sad

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