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Hi,

My customer, when download a message using the Outlook or other MAIL client the connection it's dropped after 5 minutes seconds due POP timeout.

So, when I use the command TOP MSG 20 the 20 lines are displayed correctly, but when use RETR MSGNUMBER the message has downloaded partialy.

I think that is a problem with message because using the webmail (that don't use the POP/IMAP protocol) the problem don't ocurrs.

Where I can send the message with the problem to SM verify the problem.

Regards

Cleber

I'd move the message to another folder in webmail, then attempt to POP your messages.

If it still times out, then its not a problem with that particular message.

If move the message to another folder, it's works and the POP connection it's OK.

Hello,

SM support have any return for us? I have the message that as ocurrs problem while download using POP.

If the user use the IMAP, the problem don't ocurrs.

Regards

just a reminder that this is a peer support forum.   SmarterMail employees who do respond within these forums do so on their own time - they are not paid to respond to the forum.

While SmarterMail generally responds to posts in these forums, they are not required to and opening a support ticket is always the best way to resolve a serious issue or an issue that requires immediate action.

DISCLOSURE: I am not a SmarterMail employee and I was not paid or asked to post this comment.  Just repeating what has been posted here on several previous occasions.

Hi,
No problem. I'm using the forum to get the support because when I buy the SM 5.5 I was just 2 ticket to use and 1 I'have used with SM 5.5 and the other, openened using E-MAIL about the problem with SmarterTicket the SmarterTool has solved this using our ticket for SmarterMail.

When I talk with SmarterTools, the sales team has send for me a proposal to buy more support, but I'd like to use the another ticket avaliable for SM 5.5 that as been used from SmarterTools to support a free version of SmarterTicket.

So, I guess too the forum it's a great tool for SmarterTools to get the information about the problem in your applications.

Thaks.