All of the items that have been brought up here so far a definitely needed; however I'd like to ask for a few usability enhancements that drive me crazy switching from OWA to SM's web interface (and Exchange -> SM in general)...
1 - put 'reply / reply all / Forward / Print' options on the message context menu for goodness' sake.... I shouldn't have to move all across the screen (or open a message) just to do this funtion....
2 - Step up to the plate and license Exchange Activesync from Microsoft. It's a FAR, FAR, FAR superior technology to SyncML and would bring Smartermail up-to-par with other (ahem... Exchange) offerings. SyncML blows - plain and simple. It's far too slow, doesn't support e-mail syncing (against an e-mail server... LOL - go figure that logic) and is just another layer of complexity for my users to deal with in order to get 'what they expect'.
C'mon guys - please get Exchange Activesync.....
3 - Better Outlook client support - I have a large mailbox (almost 200MB) and Outlook (using IMAP) will report that the server constantly sends incorrect message ID's and Outlook 2007 will then scramble my mailbox data by combining messages, blanking others, etc. This didn't start happening until the mailbox started getting past 100MB or so, so I see it as a scaling issue on SM's side.
It also happend when I tried using Thunderbird instead of Outlook. In fact, it was worse with Thunderbird. It scrambled the entire mailbox right off the bat and I had to restore from a backup. So, to me if it happens using two very recent (and patched up-to-date) clients, then the mail server and its implementation of the IMAP protocol is to blame.
The same thing doesn't happen using IMAP on Exchange 2003 or Exchange 2007...
I suppose 'Smartermail cached mode' (or something similar to Outlook Cached mode) is too much to ask for?
Maybe I am being unrealistic in my expectations and need to go back to Exchange... I just thought SM would be more on-par with Exchange since it bills itself as "the low-cost alternative".
Thanks,
- Whitney