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PDF attachment problems in webmail - v5.1

Last post 12-29-2008 10:42 AM by ST-BDavis. 3 replies.
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  • 12-23-2008 2:37 PM

    PDF attachment problems in webmail - v5.1

     We've having a problem with some email where the PDF attachments are corrupt when downloaded from webmail, but when you download the email to Outlook they are fine.  I've noticed that when you download the attachment from webmail the file size is way too small.  For example, webmail says the file is over 600k but when you download it the file is less than 100 bytes.  Any ideas?  We're running v5.1.  Thanks!

    Aaron

  • 12-23-2008 3:29 PM In reply to

    Re: PDF attachment problems in webmail - v5.1

    A few more details...

    I've learned that this problem does not affect all emails containing PDF attachments.  I'm beginning to think that it only affects emails from certain senders.  The particular emails in question are coming from a Mac using Mail 2.1.3 as their mail client.  Could this be some kind of encoding issue where the webmail client isn't able to recognize this?

    Aaron

  • 12-29-2008 10:16 AM In reply to

    Re: PDF attachment problems in webmail - v5.1

     Anybody?

  • 12-29-2008 10:42 AM In reply to

    Re: PDF attachment problems in webmail - v5.1

    Please open a support incident for this. Our technical support staff will need to look into it.

    Ben Davis
    Technical Support Engineer
    SmarterTools Inc.
    (877) 357-6278
    www.smartertools.com

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