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Hi,

We are trying to integrate our pre-existing Smarter Track system into a singular entity of which Smarter Track is just a piece. We have a .NET project with custom users/roles/etc. I have been trying to integrate a 'free' edition of Smarter Track so I don't mess up our live system.

I've implemented the web service authentication example that was found on this forum, and it works great when logging in from the Smarter Track login page. The issue is that I wish to use my own login authentication system and then link to specific pages within the Smarter Track system (i.e. submit a ticket, view knowledge base, etc.).

I've tried implementing the single sign using cookies, however, I cannot seem to get Smarter Track to read my cookie and authenticate. I've updated both web.config's to include the same <machineKey>. I don't know where I am going wrong...

Also, I am unable to directly link to a specific page within the Smarter Track system. Is there a way to accomplish this (i.e. utilizing FormsAuthentcation.Redirect() )?

 Thank You

The only other things that could cause issues are:

1 - You have to enable single-sign-on cookies from within SmarterTrack (I believe it's in general settings)

2 - The domains have to have the same primary domain.  For example, the SmarterTrack site must be a subweb of your main site (http://www.example.com/portal) or a sub-domain (http://support.example.com). 

3 - You must set the domain of your cookies to the same in your web.config file  That's under <authentication><forms domain="example.com">