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 Hi,

I'm evaluating SmarterMail 5.5, as a replacement to Merak 8.3.

After migrating only one test domain with 2 accounts (one of them with 6 emails), all 6 emails are presented as a repetition of the first one, when opening in WebMail.

 Looking inside GRP account file in notepad, seems that all 6 emails are there.

 Any help would be of great value.

Rgds

As a test, delete the mailbox.cfg file in the test account (as an exaple the Inbox) and then stop and start the SmarterMail service and see if the messages are still duplicated.

 Doing this, all e-mails contents appeared correctly (except for the date/hour).

Should I delete all mailbox.cfg files? How should I fix email dates/times?

 Rgds

Henrique:

Doing this, all e-mails contents appeared correctly (except for the date/hour). Should I delete all mailbox.cfg files? How should I fix email dates/times? Rgds

We had the same problem with Date/Time stamps when migrating from Merak. What we found is that the SM Migration Tool uses the system date/time stamp when assigning the delivery time (as apposed to using the email's header).  We found that if we modified the emails, or even copied them to another location, before migrating then the date/time was wrong. You need to run the tool on the original, unmodified emails.

Ramiss, thanks, I'll make sure not to modify date files! In this test, mail files were correctly dated.

 Hum... after deleting mailbox.cfg, and opening e-mails in Outlook (through IMAP), the dates and times were OK... but in SmarterMail Webmail,all times appear as 00:00...

  Why SmarterMail webmail is displaying wrong dates, and Outlook is not?

 What am I losing when I delete mailbox.cfg files? Any personal configuration?

Maybe this is only a webmail bug?

 Rgds

Henrique Tensfeld

 When you delete the mailbox.cfg, the timestamp of all messages in that folder are reset to midnight. The date is fine, because it pulls that from the GRP file.

 Nelson, Davis,

 thanks. What should I do next? For sure, I can't delete mailbox.cfg to solve repetition problem since I create another problem (wrong midnight email time), so I'm back to my original problem: only the first e-mail is displayed many times.

Hope you guys can figure out a solution, otherwise I'm trapped...

 Rgds

Can you could explain your process (ie the steps you are taking to migrate).

 Ramiss,

I setup a server to verify all steps before running in production. This server contains Merak 8.3 with a domain restored from production, and SmarterMail 5.5.

Basically, I stopped both servers, and ran the converter. Since I'm using a trial SmarterMail, I cleaned up some mailboxes to fit the version restriction. I've done this 2 times, and I managed to convert correctly in the second one, without the datetime problem.

Then, I decided to do a final test with the Merak production server. First, I installed SmarterMail 5.5 trial on a new server. Since Merak and SmarterMail are in different servers, I have mapped harddisks from SmarterMail server in Merak server, and ran the converter from Meraks (probably tool.exe won't work from a different server). I stopped just SmarterMail (Merak was left running since it is in production and this is just a test) . Finally, I have edited domainList.xml file to modify to correct path. Then, the problem happened again.

Well, maybe the problem was not stopping Meraks server, but I'm not sure the server mapping has something to do with it. I will have to stop Merak to be sure.

 I will do some more tests...

 Tks

 I never got the supplied converter working to satisfaction (same issue you had) - so did the conversion manually.

 Created the domains / mailboxes in SM.

Deleted the mailbox.cfg files

Then just copied all the *.IMAP or *.TMP files from the merak data folder to the corresponding SM data folder (renaming them to .EML) - all mails were then imported correctly, storing the correct date and times.

I have discovered why times are imported as 0:00.

I've done a simple application to help e-mail migration the way you explained, but the problem was persistent.

In fact, even copying Meraks files renaming them to EML extension or migrating mailboxes with SmarterTools Merak converter tool, they all fail because they create new folders AND import emails at the same time.

IF you migrate first the mailboxes and leave SmarterMail to recreate root.cfg file (loggin in), THEN copying EML files, it works alright!!!!!!

Of course is not possible to create folders by hand, log in, log out, copy emails, for a large number of mailboxes. So my solution was:

1) first, use the SmarterMail merak converter tool to create folders and root.cfg

2) hit F3 in windows explorer and locate every *.grp file inside smartermail mailboxes, and delete them (make a backup)

3) for each user folder, copy .imap and .tmp as .eml files from merak to smartermail using a tool developed by me (anyone interested in this tool, just post a message here with email).

4) when the user logs in, all eml will be converted to grp files with correct timestamp.

I'd like to leave a suggestion to SmarterTools developers to check why this happens.

 Rgds