I've just recently upgraded to SmaterStats 4 Professional Edition and I'm receiving the following error when adding a new site:

When clicking on the 'browse' button to locate where IIS logs are located, the pop-up window lists the following error:

Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433

When I run diagnostics all checks come back green. If I manually enter the log path I can submit the new site and logs are processed as normal.

I'm running IIS6 on Windows 2003 Web Edition, SmarterStats is setup as an IIS site with its own Application Pool.

Thanks in advance.

Please ensure that you are using asp.net v3.5.

So far this is the only area of SmarterStats I have found that errors.  Are there any other areas of SmarterStats v4 (or SmarterMail v5.5) that uses .NET v3.5 so that I can rule out framework installation being the issue?

Hello,

I am having the same issue. .NET 3.5 is installed, SmarterStats site is set to use .NET 2.0 on its own application pool.

Please see the following events:

======================================================================= 

Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date:  7/28/2008
Time:  1:18:03 PM
User:  N/A
Computer: VS641
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 7/28/2008 1:18:03 PM
Event time (UTC): 7/28/2008 6:18:03 PM
Event ID: 77f547f75aaa4f249a418ee9ca93b33a
Event sequence: 14
Event occurrence: 3
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/638898598/Root-4-128617391561539712
    Trust level: Full
    Application Virtual Path: /
    Application Path: C:\Program Files\SmarterTools\SmarterStats\MRS\
    Machine name: VS641
 
Process information:
    Process ID: 4568
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
    Exception type: NullReferenceException
    Exception message: Object reference not set to an instance of an object.
 
Request information:
    Request URL: http://stats.si-vs641.com/Admin/Popups/frmRemoteFileBrowser.aspx?serverId=0
    Request path: /Admin/Popups/frmRemoteFileBrowser.aspx
    User host address: 64.129.94.218
    User: 
    Is authenticated: False
    Authentication Type: 
    Thread account name: NT AUTHORITY\NETWORK SERVICE
 
Thread information:
    Thread ID: 6
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:    at SSWeb.Admin.Popups.frmRemoteFileBrowser.SetupFolderBrowserTree()
   at SSWeb.Admin.Popups.frmRemoteFileBrowser.Page_Load(Object sender, EventArgs e)
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at SSWeb.HelperClasses.CustomPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
 
Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
=======================================================================

Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date:  7/28/2008
Time:  12:36:28 PM
User:  N/A
Computer: VS641
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 7/28/2008 12:36:28 PM
Event time (UTC): 7/28/2008 5:36:28 PM
Event ID: 1ddcb41ac0db437e9c27ae4538684752
Event sequence: 13
Event occurrence: 2
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/638898598/Root-4-128617391561539712
    Trust level: Full
    Application Virtual Path: /
    Application Path: C:\Program Files\SmarterTools\SmarterStats\MRS\
    Machine name: VS641
 
Process information:
    Process ID: 4568
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
    Exception type: NullReferenceException
    Exception message: Object reference not set to an instance of an object.
 
Request information:
    Request URL: http://stats.jssi.biz/Admin/Popups/frmRemoteFileBrowser.aspx?serverId=0
    Request path: /Admin/Popups/frmRemoteFileBrowser.aspx
    User host address: 198.29.191.149
    User: 
    Is authenticated: False
    Authentication Type: 
    Thread account name: NT AUTHORITY\NETWORK SERVICE
 
Thread information:
    Thread ID: 1
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:    at SSWeb.Admin.Popups.frmRemoteFileBrowser.SetupFolderBrowserTree()
   at SSWeb.Admin.Popups.frmRemoteFileBrowser.Page_Load(Object sender, EventArgs e)
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at SSWeb.HelperClasses.CustomPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
 
Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

=======================================================================

swiftness:

Thanks for the reply.Yes v3.5 is installed.

So far this is the only area of SmarterStats I have found that errors.  Are there any other areas of SmarterStats v4 (or SmarterMail v5.5) that uses .NET v3.5 so that I can rule out framework installation being the issue?

SmarterStats was built on .net 3.5 so i would assume that if there was an issue with the installation of the framework then you would be receiving many more errors. SmarterMail v5.5 does not use .net 3.5.

This might be a bug, can anyone from ST confirm this?

I have submited a support ticket on this issue, two days ago.

The answer was: "I am going to escalate this issue to get this resolved".

So, they are working on it...

In the mean time you can enter/type in the paths and avoid "browse" clicking,- it worked for me.

 Yes, this was a bug with the professional version.  The fix will be included in the next update which sould be released in a couple weeks.

I have the same issue and I think I know the reason - when browsing for the logs SmartStats uses serverID=0 instead of serverID=1 .

To replicate it try to browse to http://your.site.url/stats/Admin/Popups/frmRemoteFileBrowser.aspx?serverId=0 , now change the serverID to serverID=1 or whatever number SmartStats uses for your server ID and voila!

Where is the servers ID stored? Is there a way to modify it?

May we have an update on the release containing the fix?

David Penrose
Top Network

+1

The update to SmarterStats will be released later today (should be in an hour or so).

Hi folks, i really need help her, i get the following message when i try to view my website:

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>

In line 68 you got: -->

I cannot see the start mask out tag( <!--) anywhere?

Thanks for replying so quick hessner, my we.config is as follows

<?xml version="1.0"?>
<!--
    Note: As an alternative to hand editing this file you can use the
    web admin tool to configure settings for your application. Use
    the Website->Asp.Net Configuration option in Visual Studio.
    A full list of settings and comments can be found in
    machine.config.comments usually located in
    \Windows\Microsoft.Net\Framework\v2.x\Config
-->
<configuration xmlns="http://schemas.microsoft.com/.NetConfiguration/v2.0">
 <appSettings/>
 <connectionStrings>

  <connectionString=Provider=Microsoft.Jet.OLEDB.4.0;Data Source=D:\Domains\xxxxx.com\db\xxxxx.mdb;User Id=xxxxx;Password=xxxxx; />

 </connectionStrings>
 <system.web>
  <!--
            Set compilation debug="true" to insert debugging
            symbols into the compiled page. Because this
            affects performance, set this value to true only
            during development.

            Visual Basic options:
            Set strict="true" to disallow all data type conversions
            where data loss can occur.
            Set explicit="true" to force declaration of all variables.
        -->
  <compilation debug="true" strict="false" explicit="true"/>
  <pages>
   <namespaces>
    <clear/>
    <add namespace="System"/>
    <add namespace="System.Collections"/>
    <add namespace="System.Collections.Specialized"/>
    <add namespace="System.Configuration"/>
    <add namespace="System.Text"/>
    <add namespace="System.Text.RegularExpressions"/>
    <add namespace="System.Web"/>
    <add namespace="System.Web.Caching"/>
    <add namespace="System.Web.SessionState"/>
    <add namespace="System.Web.Security"/>
    <add namespace="System.Web.Profile"/>
    <add namespace="System.Web.UI"/>
    <add namespace="System.Web.UI.WebControls"/>
    <add namespace="System.Web.UI.WebControls.WebParts"/>
    <add namespace="System.Web.UI.HtmlControls"/>
   </namespaces>
  </pages>
  <!--
            The <authentication> section enables configuration
            of the security authentication mode used by
            ASP.NET to identify an incoming user.
        -->
  <authentication mode="Windows"/>
  <!--
            The <customErrors> section enables configuration
            of what to do if/when an unhandled error occurs
            during the execution of a request. Specifically,
            it enables developers to configure html error pages
            to be displayed in place of a error stack trace.-->

        <customErrors mode="RemoteOnly" defaultRedirect="GenericErrorPage.htm">
            <error statusCode="403" redirect="NoAccess.htm" />
            <error statusCode="404" redirect="FileNotFound.htm" />
        </customErrors>
       
    <customErrors mode="Off"/>
 </system.web>
</configuration>

any help would be great

Paul

Here you are missing a: --> four lines from the bottom.