We have a customer trying to use Smartermail Sync with our Smartermail 4 server(version 4.3.3048). He had it working originally. However, lately, the sync operation has been failing. He is using Outlook 2003.
We had him enable <isLogging> in the Smartermail Sync configuration file on his computer. Below is the resulting log file that was created:
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16:38:40 Connect:OnConnection()
16:38:40 EventListener()
16:38:43 EventListener:Explorers_NewExplorer()
16:38:43 EventListener() End
16:38:59 Sync Started
16:39:40 The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.
at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)
at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[ parameters)
at SmarterMailSync.SmarterMailService.svcOutlookAddin.VersionNumber()
at SmarterMailSync.Status.DoLogin(svcOutlookAddin WebService)
16:39:40 Sync Completed
16:40:04 Connect:OnStartupComplete()
16:44:46 Sync Started
16:45:16 The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.
at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)
at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[ parameters)
at SmarterMailSync.SmarterMailService.svcOutlookAddin.VersionNumber()
at SmarterMailSync.Status.DoLogin(svcOutlookAddin WebService)
16:45:16 Sync Completed
16:59:25 EventListener:Inspectors_NewInspector()
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The error sounds to me like the soap request that Smartermail Sync uses to obtain the information from the server is failing to receive a response.
Please let me know any suggestions you have on what may be causing this or what we can do to further debug the issue.
Thanks,
David