Forums & Blog

 Is it possible to change the logo on the Customer Chat Window ?

To change the logo on the customer chat window you will need to go to the Customer Portal option under Setting.  Go to the Branding tab.  In the Branding tab you will be able to select your logo.  The logo that shows under the branding tab will be the same logo the customer sees in the chat and the customer portal page.

 I know. But I mean change just the Chat window logo with a smaller logo.

 Any idea ?

There currently isnt a dynamic way to change the images in the chat invitation window. I will add this feature to our request list, however, if you're referring to the agent image you can change that at your own discretion by replacing  "App_Themes/<< THEME YOU ARE USING >>/Images/Invitations/AgentIcon.png" with your own similar image on the host server.

If you were referring to the watermark in the background of the invitation, that image is located at "App_Themes/<< THEME YOU ARE USING >>/Images/Invitations/Watermark.gif".

We will most likely create more dynamic settings for rendering chat invitations in the future. Keep an eye out in our release notes section of the releases :)

Hope this helps.

Thank you for the reply

I mean my logo on the Chat Windows, I would like to replace it with a Text.

What file should I edit ?

Oh I see what you're saying now.

To change the image to your own custom text you'll need to change the javascript that's used to render the chat invite. Here are the steps you'll want to follow to change that image.

1. Where you have SmarterTrack installed, go to App_Data/Optional/TrackScripting.js and open that file for modifcation.
2. At approximately line 633 in this file you will see where the <img> tag for this image is being created.
3. Remove the <img> tag and replace it with your custom text.
4. Save (You may need to restart the SmarterTrack service for your changes to take place)

Please note you are changing this at your own discretion. We try to minimize the need to modify things like this so features don't stop working.

Let us know if this helps you at all.

Thanks

 I don't have that folder and file on my installation :(

and my ST 3.5 is working fine. 

I may have misunderstood you before. Are you referring to the chat invitation popup window or the customer's chat window?

 The customer chat windows.

Oh, well in that case, just go to your MasterPages/ folder and open "ChatPopup.Master". If you want to replace the company logo with text you can do so by doing some slight modification on the image tag on approximately line 24. Please note that you don't want to remove that image tag as it will cause your application to not work anymore. It needs it in the server side code to function properly.

Basically, you just need to wrap a <span style='display: none'> </span> around this image. This should hide the image. After this, you'll want to place the text of your choosing just after the closing </span> tag. After all this is done just save the file and log back in. You should immediately see your changes.

Shouldn't be too difficult if you have some background in Html. There really aren't any other ways to replace that image in the current version of SmarterTrack.

Hope this helps.

 Worked great Thanks.